Problem:
When you try to connect to the application, your screen remains completely white and no content is displayed.
Possible causes:
Blocking browser extensions: Some browser extensions may interfere with the application's operation.
Incompatible browser: The application is optimized for Google Chrome and may not work perfectly on other browsers.
Problems related to the mobile version: The application is not suitable for use on mobile devices.
Recommended solutions:
Try connecting in private browsing mode:
On Chrome: Click on the three dots at top right > “New private browsing window”.
Firefox: Click on the menu at top right > “New private window”.
Temporarily disable your extensions:
Access your browser extensions and disable those that could block the application (e.g. ad blockers or antivirus).
Use Google Chrome: If you're using another browser, try connecting via Google Chrome for the best experience.
Try from a computer: As the application is not mobile-friendly, we recommend connecting from a PC or Mac.
Need more help ?
If the problem persists, please contact our technical support team, providing details of your browser and activated extensions.